Most answers are a scroll away. For everything else, a human reads every message, usually within a day.
How loops, gates, the Pareto router and sessions actually work, in plain language.
Browse the docs →Billing, account or something misbehaving. Dedicated support comes with Enterprise.
support@prello.dev →Live uptime for the router, cloud sessions and gateways, plus incident history.
Check status →The ones the inbox actually gets.
The short version of the promise, in one place.
Work happens in a session on your machine or in a cloud session you control; the durable record is your own git repo. Nothing is used to train models. We don't sell data. Keys are stored encrypted by Prello and used only to call your providers.
● No training, everBring an OpenRouter, Anthropic or any OpenAI-compatible key and pay your provider directly. Prello adds nothing on top, not now, not at scale, not quietly later.
● No markup on your own key, everWhere Prello runs, and how each one stays current.
The daily driver. Updates download in the background; a menu-bar pill tells you when a restart will apply one. No forced restarts, ever.
● Up to dateWatch loops, answer questions and approve work from your pocket. Updates arrive through the App Store.
● Up to dateTell us what happened and what you expected. Screenshots welcome, logs adored.
Write to support